Shipping & Return

Shipping

We offer Free Shipping Worldwide. (Changes reserved)

After receiving your payment, your order will be sent as soon as possible to the address you have provided. As a rule, your package should arrive within two to fifteen days. (Changes reserved)

Please check the package handover, if your goods are damaged and let you acknowledge any possible damage from the package carrier. So we can arrange a straightforward refund or re-delivery to you.

Return

The Company does not accept returns or refunds on any products once the product is delivered to the carrier.

If a product or service offered on the Company Sites is not as described, you may return the item. The item must be new, unused and in its original packaging.

All return orders are restricted to the following conditions:

  • Returned items can only be exchanged with items of the same color and product model in accordance with the original order.
  • Deviation of color is not a valid reason for the guarantee return. 
  • All delivery and shipment fees are non-refundable.


If something went wrong with your order, then please contact us within 24 hours from receipt of your order at office@surpriseyou.at. We will find a solution! :)

Further information can be found in our cancellation policy and our terms and conditions.