If the product shows clear signs of improper use, unjustified claims or if it arrives in poor condition;
- If the product is received without or with damaged packaging or shipping labels that make the packaging unusable, we deduct 50% of the product value; and
- If the product is received with missing items or accessories, or if the description of the incident is not factual, the product value will not be refunded.
Important note: Surpriseyou does not reimburse any products that are not actually defective or where the described issue is not factual. We store these products in our warehouse and you will receive a message. You have 7 days after receiving the notice to let us know if you would like to receive the products after payment of the delivery cost. If we do not receive such notice or payment from you within 7 days, the Products will be destroyed in a recycling center and Surpriseyou will under no circumstances accept any further claims on the Products.